Pnb Project Report

inquiry wander on Application & wariness of culture System in Punjab national blaspheme IN PARTIAL FULFILLMENT OF MASTERS breaker point IN BUSINESS ADMINISTRATION INDRAPRASTHA UNIVERSITY (2008-2010) Submitted by Pratik Jain 0781563908 Northern India engineer College (N. I. E. C), Delhi Under the precious guidance of Mrs. S haltta Kumar (Faculty, N. I. E. C) Subject Information System Management Course Code MS-205 Submitted on 30 17 November, 2009 AcknowledgementThis formal blame of acknowledgement is an attempt to express the feeling of gratitude towards people who helped me in victorious completion of research project. I would like to express my deep gratitude to Mr. B. D Sharma ( part manager, PNB), for his constant co-operation. He was endlessly there with his competent guidance and valuable suggestion through divulge the pursuance of this research project. Special thanks to Mrs. S perplexta Kumar, my internal coordinator who guided me to work h integritystly and to give valuable suggestion for modify my work.Above whatsoever no words thunder mug express my feelings to my p arnts, friends in each those persons who back me during my project. I would excessively like to thank almighty God for his blessings showered on me during the completion of project report. INDEX S. NO Sub issuing Topic Name Page Number S.NO 1. Acknowledgement 2 2. COMPANY pen 1. Origin Punjab study desire 4 2. Pro file cabinet 5 3. plenty and Mission 6 4. Financial process Comparison 7 3. selective education SYSTEM IN PNB 1. History of Information System in PNB 8 1. 2000- The stock 1. b 2001-2003- Long Term schema 1. c 2004-2007- result 1. d 2008- Rural Initiative 1. 2009- 100% CBS Implementation 2. a nonher(prenominal) trusting Applications 12 2. a hearty to bear upon (STP) 2. b Depository Setup 2. avow Mate & EDI 3. PNB IT Setup 13 3. a Systems 3. b salarywork externali ze 3. Storage, grim & Connectivity 3. d warrantor Systems 3. e Hardw be & parcel Resources 4. Organizations Other Computing Resource 15 4. Payroll TPS 4. b Online Assistance 4. c Account Opening MIS 4. d SPNS, RTGS & expeditious Alert Service 4. repair OF INFORMATION SYSTEM 1. Finacles disturb 16 2. Impact on Employees, Customers 17 5. operational Alternatives 18 6. death 19 7. Suggestion 20 8. References 21 Company Profile Punjab subject bank Origin conventional in 1895 at Lahore, undivided India, Punjab subject field Bank (PNB) has the distinction of creation the first Indian cashbox to lease been started solely with Indian crownwork.The aver was nationalized in July 1969 a huge with 13 former(a) cashboxs. From its modest beginning, the swear building has heavy(p) in size and stature to kick the bucket a front-line swearing institution in India at present. pA profession entirelyy managed strand with a succe ssful pass through record of over 110 days. ic pLargest subdivision network in India 4668 Offices including 432 Extension Counters spread throughout the terra firma. ic pStrategic affair athletic field covers the large Indo-Gan nominateic belt and the metropolitan centers. ic pRanked as 248th biggest buzzword in the demesne by Bankers Almanac, London. ic pStrong correspondent deposeing companying relationships with much than 217 international swears of the world. ic pMore than 50 renowned international asserts assert their Rupee Accounts with PNB. ic pWell equipped dealing rooms 20 different foreign currency rates atomic number 18 maintained at study centers all over the globe. ic ProfileWith its presence virtually in all the important centers of the country, Punjab National Bank purposes a wide variety of hopeing companying go which include corporate and personal sticking, industrial finance, agricultural finance, financing of pile and international banking. Among the clients of the Bank ar Indian conglomerates, medium and small industrial units, exporters, non-resident Indians and multinational companies. The large presence and extensive resource base have helped the Bank to build strong sleepers with trade and application.With over 38 million satisfied clients and 4668 offices, PNB has continued to retain its leadership arrangement among the nationalized banks. The bank enjoys strong depotamentals, large franchise respect and good brand image. anyways being ranked as atomic number 53 of Indias top service brands, PNB has remained to the full committed to its guiding principles of sound and prudent banking. Apart from religious offering banking overlaps, the bank has too entered the impute card & debit card line of merchandise money business life and non-life insurance business Gold coins & as make steeringsbusiness,s etceteraSince its down(p) beginning in 1895 with the distinction o f being the first Indian bank to have been started with Indian capital, PNB has achieved significant growth in business which at the end of walk 2009 amounted to Rs 3,64,463 crore. Today, with assets of to a greater extent than Rs 2,46,900 crore, PNB is ranked as the 3rd largest bank in the country ( aft(prenominal) SBI and ICICI Bank) and has the 2nd largest network of branches (including three overseas offices).PNB has always looked at engine room as a key facilitator to provide separate client service and ensured that its IT strategy follows the clientele strategy so as to arrive at Best Fit. The bank has make quick strides in this direction. Along with the achievement of 100% branch computerization, one of the major(ip) achievements of the Bank is covering all the branches of the Bank under Core Banking resolvent (CBS), thus covering 100% of its business and providing Any time Anywhere banking facility to all customers including customers of more(prenominal) than 2000 arcadian branches.The bank has to a fault been offering Internet banking work to the customers of CBS branches like booking of tickets, payment of bills of utilities, purchase of airline tickets etc. Towards maturation a cost effective alternative persuades of delivery, the bank with more than 2150 ATMs has the largest ATM network amongst Nationalized Banks. With the help of advanced engine room, the Bank has been a frontrunner in the industry so far as the endeavours for Financial Inclusion is concerned. With its constitution of inclusive growth in the Indo-Gangetic belt.The Bank has instituteed a drive for biometric impudent card base technology enabled Financial Inclusion with the help of Business Correspondents/Business Facilitators (BC/BF) so as to reach out to the last statute mile customer. The BC/BF get out address the outreach issue plot of ground technology testament provide cost effective and transpargonnt go. The Bank has started several sophisticated initi atives for marginal groups like rickshaw pullers, vegetable marketers, dairy farmers, construction workers, etc. The Bank has already achieved 100% financial inclusion in 21,408svillages.Backed by strong domestic performance, the bank is planning to realize its ball-shaped aspirations. In order to increase its international presence, the Bank continues its selective foray in international market places with presence in Hongkong, Dubai, Kazakhstan, UK, Shanghai, Singapore, Kabul and Norway. A mo branch in Hongkong at Kowloon was opened in the first week of April09. Bank is withal in the process of establishing its presence in China, Bhutan, DIFC Dubai, Canada and Singapore. The bank excessively has a joint venture with Everest Bank Ltd. EBL), Nepal. Under the long line vision, Bank proposes to start its operation in Fiji Island, Australia and In dosia. Bank continues with its refinement to get under ones skin a classhold brand with global expertise. Amongst Top 1000 Banks in the World, The Banker listed PNB at 250th place. Further, PNB is at the 1166th lay among 48 Indian firms making it to a list of the worlds biggest companiesscompiledsbysthesUSsmagazinesForbes. Punjab National Bank continues to maintain its frontline position in the Indian banking industry.In particular, the bank has retained its NUMBER ONE position among the nationalized banks in terms of consider of branches, Deposit, Advances, derive Business, operational and net increase in the year 2008-09. The impressive operational and financial performance has been brought active by Banks focus on customer based business with thrust on SME, Agriculture, more inclusive approach to banking collapse asset liability management improved margin management, thrust on recovery and increased efficiency in content operations of the Bank. mountain and Mission Vision To be a Leading Global Bank with Pan India footprints and become a household brand in the Indo-Gangetic Plains providing blame less range of financial products and go sssssssunder one roof Mission Banking for the unbanked Performance Comparison over the years pic During the FY 2008-09, the bank achieved a net pull in of Rs 3,091 crore, maintaining its number ONE position amongst nationalized banks. Bank has a strong capital base with capital adequacy ratio at 14. 03% as on March09. As on March09, the Bank has the Gross and Net NPA ratio of 1. 77% and 0. 17% respectively.During the FY 2008-09, its ratio of priority arena quote to adjusted net bank credit at 41. 53% & farming credit to adjusted net bank credit at 19. 72% was also risqueer than the respective national finishings of 40% & 18%. Information System in PNB History of Information System at PNB 2000 The Beginning In March 2000, the penetration and use of IT was not very high at PNB. PNB was relying on manual processes to collect, fund, and analyze business knowledge. Its retail branches were not machine- portalible and it was difficult f or management to understand business drivers and impediments.This situation made it difficult for PNB to provide optimum customer service and resulted in incapacitated opportunities. Manual operations were also costly to support. The bank utilise cardinal different software, which ran on 13 different flavors of UNIX, on standalone PCs. The 500-odd branches were not networked and exclusively 35 percent of the banks business was computerized. The overall expertise in IT among users was low. The primordial Vigilance Commission (CVC) issued a directive to the bank to computerize at least(prenominal) 70 percent of its business by December 2000.This prompted the bank to work out a strategy to tackle the daunting designate in the short period of time. At that time there were non-homogeneous factors which caused a barrier in implementing an Information System for pored banking. These weaknesses were- polar Unix OS used in different branches. Different standalone financial applic ations on PCs at different branches. Lack of interoperability due to disparity in ashess. trammel expertise on the software packages currently deployed. Most branches did not have a proper LAN in place.PNB hired a adviser and devised a two-pronged plan of action. The plan comprised A short term goal To meet the CVC deadline of 70 percent computerization. A long term goal To realise a dependable union banking understructure and build a nationwide network to connect different branches to the core infrastructure. PNB chose a product from a company called Nelito. It was a body politic-based, Partial Branch Automation application. Standalone versions were elect since there werent LANs in place, and deployment of LANs at branches would take so long that the CVC deadline couldnt be met.The port wine was simple in design, and thus easy for the bank personnel to use. The bank requested CVC for an extension of the deadline and was granted time till March 2001. By March 2001, 70 . 60 percent of the banks business was computerized. 2001-2003 The Long Term Strategy In the long-term, PNB wanted a technology that would consolidate all its business resources and sustain the banks future growth. It also wanted to create its own network, which would converge a vital role in its success. Three consultants were appointed to revaluation technology options for long-term adoption.The verdict of the consultants was to deploy a centralized core banking architecture. On 30 March 2001, the bank used the go of Infosys for the deployment of Finacle. A core aggroup was selected, which would be the heart of the project. Infosys trained 200-odd personnel from a core team over six months. The core team modify and customized the package according to its particular(prenominal) needs. As the time passed besides making a mark in terms of revenues, the bank among the a few(prenominal) technology-savvy PSUsset up examples for different banks, especially PSUs in early of this decade.Institute for Development and Research in Banking Technology (IDRBT), a division of the Reserve Bank of India ( rbi), presented PNB with the cede for excellence in banking technology in 2002. This was quite an achievement considering that the technology varyation started only two-and-a-half years back at PNB. In March 2000, the bank had only 36 percent of its businesses covered on computers, as against 84 percent in 2002. PNB purchased emcees, credential infrastructure, and memory board equipment and decided to house it in its own central breeding center in impertinently Delhi.A lot of infrastructure from lake herring has been used to build the tuition center. In April 2002 the bank rolled-out Finacle in 7 branches as a pilot film venture. This was done because the bank had seven different application packages, and it wanted to ensure gleam migration of the information into Finacle. By mid May 2002, all data from other software was successfully migrated into Fi nacle and by end of year, the number of locations has increased to 12. As far as the centralized core banking arrangement is concerned, PNB has a data centre at the corporate office and all these 12 centers have an extension to that data.This administration enables an individual having an account in any of our branches to accept transactions/operate the account from any of these 12 branches. 2004-2007 The Growth decimal point In 2004, Indias National Association of Software and Service Companies (NASSCOM) nominated Punjab National Bank (PNB) as the best user of technology in its sector. The bank continued to spread the technology to more of its branches and centers. The adoption of Core Banking resultant role not only ensured standardization of products, except also enabled quick launch of the new and innovative financial products ensuring sufficient lead time to market it.The core banking theme offered seamless syllabus for integrating different such(prenominal) initiativ es and also reduces the cost of transaction, thereby offering financial products at an low-cost cost. On May 27,2004 Punjab National Bank (PNB) has introduced Loans and Advances Data Desk for Evaluations and Reports, (LADDER), a computerized management information system for rationalization of returns, asset classification and provisioning, credit monitor and NPA management. The implementation of the system comprised two modules. The first module would require branches to enamour data on borrowal accounts as a one-time activity with transaction updates at periodic intervals. The second module for implementation of the software envisages collection of information on the loan accounts from the stage of receipt of application to disbursement of authorise loans. With the implementation of this system, manual collation of a large number of loan-related returns become redundant and branch staff concentrated on business phylogenesis and objective monitoring of asset quality. 2 008 Rural Initiative Infosys Technologies Ltd (Infosys) and Punjab National Bank (PNB) in 2008 announced that PNB has chosen Finacle from Infosys to power its core banking initiative for rural banking deploying Finacle crossways PNBs six Regional Rural Banks (RRBs) covering 1300 branches.Punjab National Bank took lead in business excellence and commitment to customers by providing core banking coverage to its 4850 service outlets. Due to the remoteness of rural branch locations, there were issues such as connectivity of branches for operational ease, centralization of data, and enhancement of customer service as well as innovation in banking products. Moreover, all this is needed at a substantially lower cost for RRBs as their operations were relatively less complex. Finacle from Infosys recognized this need of RRBs and adapted its industry leading core banking radical to suit the requirements of these institutions.PNB management selected this platform to transform and standardiz e the operations of its RRBs. A majority of Indian banks were already forwards in terms of adoption of new age technology. Extending the benefits of technology to RRBs helped patron banks in not just priority sector lending but also present an additional business avenue with tremendous potential. Finacle enabled RRBs to better manage audit processes, adhere to statutory compliance, enhance internal MIS requirements and offer customers competitive services on par with commercial banks. 2009 100% CBS ImplementationIn Feb, 2009 Indias second largest public sector bank, announced that it has completed 100 per cent core banking implementation at its 4604 branches and extension counters through the FinacleaUniversalaBankingaSolutionafromaInfosys. The bank implemented industry-leading Finacle CBS across its operations running a flexible and scalable database platform from seer and innovative and cost-effective solarise SPARC enterprise serversafromaSunaMicrosystems. Finacle has enabled the bank to consolidate and centralize its operations, improving branch efficiency and productivity per employee.Consolidation has also resulted in reducing of revenue leakage and cost, while increasing ease of technical support and maintenance at branches. The solutions scalability has also enabled the banks scalability to be the best in the countryawithatheanumberaofapeakatransactionsaata3. 5amillion. Further, the bank has covered all the branches under CBS platform including extension counters. As a result, 38 million PNBs customers are enjoying the facility of one bank one account. In addition, the bank has intended to build a data center capable of handling business of 6000 branches and 1 hundred thousand terminals.The bank was awarded IBM green award for adopting environment friendly technology for data warehouse implementation during the year. Other Banking Applications The banking major also introduced a number of value added services like ATMs, Tele-banking, SMS banking, mobile banking and Internet banking, remote approach shot facility through its website, etc. under a license from RBI to launch Internet banking. The bank also enabled customers to avail of the Straight to Processing (STP) facility. The biggest advantage of STP is that if a person with an account in Delhi stays a cheque in Chennai, his account in Delhi gets updated the aforementioned(prenominal) day.PNBs team has also customized this package to suit the true requirements of a public sector bank. As PNB handles huge number of government accountspublic provident fund, deposit of income tax, deposit of different duties and treasury payments, PNB had to customize it and also built a module for government businesses into this package. The bank also has a depository set-up (to store dematerialized share certificates) at its corporate office in New Delhi and another(prenominal) in Mumbai. Customers owning shares and bonds can deposit them at these depositories after which the hard copi es are destroyed.The bank, on the other hand, keeps a digital copy of all these documents. Thus, one does not have to bother about the loss of paper, or a signature that does not match and so on. Customers can now send word the bank at any point of time to transfer these securities. some other very interesting development with PNB is its contract with Indian Railways. It is putting up an ATM machine at the New Delhi stations mental reservation office, which is going to be a interface between the Railways server and the banks server. one time this is functional, customers can collect their tickets from the ATM machine and the payment can be made victimization credit or debit cards. Once this is successful and the interface is done, the bank plans to enable all their ATMs across the country on this platform. Electronic Data Interchange (EDI) is another technology initiative that the bank has interpreted up. It has entered into an agreement with the customs department wherein the C ustoms server is connected with the banks corporate office server, which is further connected to several branches of PNB and also to importers.Thus, whatever duties are required to be deposited with the Customs department can be debited from the importers (read customers) account automatically. The pilot project for this has already been carried out and the bank plans to introduce this service soon. The PSU has also introduced bilingual software known as Bank-mate. With the help of this software one can generate reports in Hindi and also can get his/her passbook in Hindi. This is already in operation at some heterogeneous branches and PNB is also getting orders for this package from other banks. PNBs IT SetupPNB also has a number of applications running on its network like any other Financial Institution. The bank has standardized all its platforms on UNIX operating system and RDBMS on Oracle. Other OS like Microsofts windows 2000/ XP are also enabled in centers. As far as the har dware platform is concerned, PNB has Sun Microsystems Web servers at the data centre. Apart from this, they are also using Compaq, IBM and Xeon servers. At some locations, the bank is still using DOS machines to run some of their ATMs. Systems Before deploying the core banking architecture, PNB used servers which were NT-based, from IBM, and from other vendors.The bank conducted benchmarking tests for Finacle on mingled server platforms. And it was satisfied with the performance of Suns hardware on Solaris. Suns Fire servers, Solaris OS, and Oracles RDBMS are now in use. electronic network design Cisco has tied up with PNB to evolve the network design and implement a nationwide network backbone to connect all its offices. Cisco will assist the bank in understanding and implementing the various technologies associated with the project. The converged network infrastructure allowed PNB to standardize the applications and software needed to provide the banking services.The various bra nches are connected to the data center using new-world routing and switching technologies. Storage systems The bank has followed RBIs storage requirement guidelines. Provisions have been made to store transaction data for around 10 years. In some cases, data is stored permanently. Around 164 Sun enterprise class servers are used in DAS architecture. The total capacity is of multiple TBs. The Sun hardware uses an in-built storage management tool. later(prenominal) look over a storage management application from VERITAS. WAN and connectivity 101 branches of the bank were on a WAN in 2000.The bank put 500-odd branches on the WAN in 2002, and in three years the WAN had 2000-odd branches. The bank tried a number of connectivity options. 802. 11b wireless connectivity was installed in five branches to begin with. The bank then explored the option of leased lines and used connectivity from MTNL and BSNL. It also used Bhartis leased line between Mumbai and Delhi. The bank also used Relian ce Infocomms fiber optic backbone along with the leased lines in locations where the optic fiber does not reach. PNB had appointed HCL Com-net to carry out 247 monitoring of the countrywide network.Theres a live link between HCL and PNBs IT head office. The network is monitored remotely and can also be viewed at the banks IT facility, where a separate monitoring system is used. Security Systems Security was especially important because the bank could afford no compromise. The auspices architecture had to be robust, reliable, and scalable to meet current and future needs. Cisco was chosen as the service provider who could meet these stringent requirements. The bank uses a range of security products like Firewalls and IDSs from Cisco for its security needs in its LANs and WAN.All data transactions between its routers and switches are encrypted. It has appointed Ramco Systems as the security integrator. The security integrator is responsible for the complete security infrastructure an d is soluble for any security breach or lapse. The bank appointed security administrators. VeriSign provided the necessary Public Key Infrastructure (PKI) to the bank for secure transactions. Software Resources PNB is using various softwares for its operational activities for its smooth and in effect(p) running, the Software used by PNB include- Microsoft office 2003 Acrobat Reader Bank-mate fill out Filters Spyware, Trojan, VoIP etc. Protocols IP, VLAN, DNS, HTTP, FTP, TCP, TELNET, UTP etc. Operating Systems- UNIX, Solaris, Windows NT, 2000 Server, XP etc.. Databases MS Access, MS SQL, Oracle, FoxPro. Hardware Resources To fulfill the requirement and as per compatibility with software these hardware are used- HCL, IBM etc Desktops, Printer NT Based servers from IBM, Suns hardware for Solaris, Network Cards. Routers, Scanners etc Organizations Other Computing Resources Payroll Transaction Processing SystemPayroll TPS, which is a typical accounting transaction touc h system found in PNB. A payroll system keeps track of the money paid to employees. The archetype file is composed of discrete pieces of information (such as a name, address, or employee number) called data elements. Data are keyed into the system, updating the data elements. The elements on the master file are combined in different ways to create reports of interest to management and government agencies and to send paychecks to employees. Management notices the record of the employees efficiency to work and may declare added bonus or other incentive.This report is checked and approved by the branch manager after which cheque is issued to the employee. Online Assistance PNB provides its customers online assistance by providing i-banking, online complaints, providing them information about various products and services. These complaints and assistance are processed by customer care services executive. Account Opening In account opening the MIS is used, every information about the cu stomer is recorded like their name, address, account, type of account, account information, their test signature, these helps in Identification of customer straightaway and creating a database at immediate rate.This includes the filling of KYC and AC forms. SPNS (Shared Payment Network System) Swadhan, the first SPNS launched in Mumbai by IBA. The banks that participate on this network could issue the cards to customers for transacting on networks. RTGS (Real season Gross Settlement) RTGS System is a payment settlement system that minimizes the credit risk in the prevalent cheque clearing system. Under RTGS the silver are settled on a near real time basis across Banks in different locations.Bank offers this immediate electronic fund transfer facility to RTGS enabled bank branches across through the country its designated RTGS enabled locations. active Alert Service The clients now have the facility to subscribe to Mobile Alert Service for receiving alerts on registered mobile phone numbers instantly after the funds are pooled. Impact of Information Systems An information system is there to empower its users. A database simply provides data, but an information system is all about providing the best information the user needs to do their task more effectively.It also takes into account that different users doing their own specific tasks may need to see their information presented in differing ways. The benefits of an information system follow when the user can quickly access, understand and respond right to that information. The implementation of Information Systems in PNB and other financial institutions had a vast impact on the Employees (the way they work), Customers, The industry & Government. The system provides information on the past, present and project future and on relevant events inside and external the organization. Finacles ImpactFinacle core banking solution is a comprehensive, interconnected yet standard business solution that effectivel y addresses the strategic and day-to-day challenges faced by banks. It is highly parameterizable providing that much-needed flexibility to adapt to a dynamic environment. The solution has an integrated CRM module enabling banks to offer a rich and differentiated value proposition to customers. The layered Service Oriented Architecture (SOA), STP capabilities, web-enabled technology and 24 X 7 operations ensure multi-channel, multi-country and multi-currency implementations.The functionality-rich modules in the solution provide banks with a varied pallet of features to continuously innovate on their product and service offerings. With Finacle core banking solution, banks can meet the challenges of managing change, competition, compliance and customer demands effectively. Differentiated Product Spread Finacle core banking solution offers an unlimited palette of features for banks to design and deploy products for varying market segments.The product bundling capabilities of the solut ion offers a wide range of possibilities for banks to create products with innovative features. The facilities provided for differential pricing, channel rules and customization through Finacle Studio the scripting engine, empower banks to continuously innovate and extend their suite of products, across segments. Agile Operations The Service Oriented Architecture (SOA) enables the IT team at the bank to effect changes without touching the base code, ensuring lesser vendor dependency and faster adaptability to changing business conditions. Robust Cross-sell Framework The CIF and CRM capabilities in Finacle offer a unified view of the customer across the sinless solution and across multiple back-end applications, enabling the bank to view the customer from a completely informed angle. This empowers banks to effectively manage customer relationships and crisply explore cross-sell opportunities. Increased Operational Efficiencies and Productivity Finacle core banking solution supp orts business events automation and process orchestration, thus eliminating manual tasks and reducing process time.The extermination of error and data redundancies also results in increased branch productivity. Straight through Processing (STP) abilities enhance reduction in turnaround and bear on time, increasing output and enabling speedy completion of tasks. The multilingual web-based bingle repository of information enables remotely located bankers to collaborate and transact seamlessly. Impact on Employees Information System serves employees with user friendliness, easy storage and access of data, removal of redundancies, fastening up of the processes and providing up of multiple views at same time.In beginning the issues were mostly cultural. Most staffers were used to working in a manual environment, and some had worked in standalone environments. In the new networked environment, personnel at the node/counter didnt actually see the transactions updating in the various acc ount books. This gave rise to a number of queries and suggestions from personnel. It took around six-eight months for the personnel to snarl that the environment change had done them good, and they were used to working on the systems. Other Available AlternativesThe Indian banking sector is slowly coming of age and hand formulation this sector is the banking solution market, which has carved a name for itself in the global arena. Not to forget the pro-active government reforms that are helping the Indian banking market reach greater heights and adding glitz and glamour to Indian thrift as a whole. Other then Finacle from Infosys there are various available alternatives for which the banking industry and financial institutions can opt. These are- Office be Professional 2009 SAP ERP Financials Tally 9 Financial Accounting and fund Management Software Flexcube i-flex solutions Hyperion Financial Management System 9 musical composition in past i-flex solutions flagship produ ct Flexcube has been rated the 1 banking product in the world by UK based IBS, an independent banking solutions rating vendor, but Infosys Technologies Finacle doesnt took long enough to overtake Flexcube. But now a days SAP ERP programmes are giving a tough competition to Finacle. Conclusion A management information system is a system or process that provides the information necessary to manage an organization effectively. MIS and the information it generates are generally considered essential components of prudent and reasonable business decisions.This report starts with the Punjab National Bank with overview of PNB followed by history of information system and the steps taken by PNB to be effective in banking industry by using informations technology. Information Technology (IT) innovations in the last few years have changed the landscape of banks in India. Today, IT seems to be the prime means of all banking transactions. Electronic and Information Technology together are speec h a swift change in the way banks operate, especially offering better delivery channels and customers friendly services.Anywhere banking, telebanking, mobile banking, net banking, automatise teller machine(ATMs), credit cards, debit cards, smart cards, call centers, CRM, data storage have totally transformed the banking industry. Today almost all the major banks in India like ICICI Bank, UTI Bank, Citibank, Standard Chartered Bank, ABN Amro, SBI and PNB are offering online services to their customers. ATMs have emerged as the most favored channel for offering banking services to the customers in the world.One of the biggest benefits that the bank has derived out of IT has been the tremendous saving on recruitment frontthe bank has not recruited more staff even while the business and work pressures have gone up five times. Consequently, PNBs profitability has also increased. To train users the bank has set up more than 15 computer training labs across the country. It explains all the TPS how the transactions are made by the bank, using of these TPS from the new events such as account opening, new allowances etc to the routine work including cash and payments record, updating of records, payroll and the processing of the complaints.These TPS holds all the activities from the manager and employees to the customers. The report discuses the inbound and the outbound logistics and relate all the processes of TPS used in the bank with the Information System is enabling the bank to provide the quality and satisfactory services to their customers. Suggestions The bank is using information system efficiently and it has increased the customer satisfaction, efficiency, data storage, fast data retrieval. But to improve more and regarding future success of PNB here are the some suggestions. The bank must update Hardware to get maximum performance from Information Systems in order to allow the IS to procure the least amount of system resources it requires for functioning. The bank should update all their software, networks etc to keep information system up to date for competitive edge, customer satisfaction. Steps should be taken to increase the safety & to avoid the unethical practices like phishing. posit for improved training for using Information Technology and tools to employees. Intra firm discourse should be improved.References Websites- http//www. networkmagazineindia. com/200305/tech4. shtml http//www. expresscomputeronline. com/20021202/banks7. shtml http//www. business-standard. com/india/news/pnb-to-implement-loan-data-software/151819/ http//www. financialexpress. com/news/pnb-in-networking-pact-with-cisco/64296/ http//www. pnbindia. com/ http//netpnb. com/ Books- PNB Vision 2007-2008 Zonal Training nucleus Guide. (The name you can bank upon) All Banks Average Punjab National Bank (Performance Chart) (Amount in Rs Crore)