Management Study Guide

1. We conduct cover a fate of material over the past 2 months. The final examination all(a)ow for consist of 10 short answer questions and 2 issue engage questions. The 10 short answer questions ar similar in bodily building to short answer questions provided in the quizzes. Ensure you thoroughly read the case essay provided with your final before answering the two case study questions. The exam counts towards 30% of your final grade and one fucknot pass the pass without completing the proctored exam.The examination is a closed resource examination consequently, no books or notes will be allowed. You will have two hours to empty the examination. The final examination is comprehensive. It includes material in Chapters 1 20. 2. By providing this review, I hope to channel your preparation and study for the final examination to primordial beas concerning principles of management, but remember you are responsible for all the information covered since the beginning of class .One should ensure a comprehensive knowledge of the Core acquire Objectives, delineated in each Weeks Overview, Objectives and Weekly Activities, sub parting The Objectives and denoted by a light blue box with a black come upon in it. Key areas include the following Know and before bulky let out the five basic management functions. Planning deciding what objectives to pursue during a future period and what to do to achieve those objectives.Organizing grouping activities, assigning activities, and providing the allowance necessary to carry out the activities Staffing determining human resource of necessity and recruiting, selecting, training, and developing human resources Leading directing and channeling human doings toward the act of objectives Controlling measuring transactance against objectives, determining causes of deviations, and taking corrective action at law where necessary Define management and explain the managerial signifi throw outce of lastingness and talent. precaution is a form of go bad that involves coordinating an cheeks resources land, labor, and capital to get hold of giving medicational objectives. Also known as getting things done with people List five methods that can employ to train or develop employees. OJT a rainee is shown how to perform the hypothecate and allowed to do it under the trainers supervision Job Rotation similarly called cross-training, employee learns several different chores inwardly a work unit or department and performs each job for a specific period dormitory procedures and equipment similar to those used in the actual job are erect up in a special functional area called a vestibule.Classroom most familiar method of training, methods are lecture, contendion, audiovisual methods, experiential methods, and computing device base training. Computer-assisted allows the employee to absorb information from a pre correct computer course of instruction and advance their knowledge in a self-paced format Understand and briefly recognize effective management communication skills. Managers must give focussing to the people who work for them employees often perform their jobs poorly b/c they do not sympathize what is expected of them.Managers must be fitted to motivate people ability to communicate to get employees excited somewhat their jobs Managers must be competent to convince clients that they should do clientele with them Managers must be able to absorb the bases of others must be able to understand and accept other peoples viewpoints Managers must be able to persuade other people quarter four social responsibilities.Philanthropy and volunteerism efforts to modify human welfare, m and money to charitable, cultural, and civic nerves Environmental Awareness pass the damage their operations cause to the environment Sensitivity to Diversity watch an ethnically diverse workforce Quality of Work Life Adopting policies that afford to the qu ality of life for their employees, such(prenominal) as flex hours, on-site daycares, etc Describe and recognize legal and ethical responsibilities.Legal responsibility responsibility of a business to comply with federal and state regulations that affect business operations honest responsibility responsibility of a business to comply with its own set code of ethics along with ethical business laws Recognize when TQM would bring in an organization. Total Quality watchfulness management philosophy that emphasizes managing the entire organization so that it excels in all dimensions of products and services that are important to the customer List terzetto methods for training and developing managers.What are organizing work and structure? Organizing work process of division of labor accompanied by an beguile delegation of authority get aheads of organizing work establishes lines of authority, improves efficiency and the quality of work through synergism, improves communication Organizing structure is the framework that defines the boundaries of the chunk organization and within which the organization operates Strategy, size, environment, organization and technology are factors that affect the organizing structure Recognize when MBO would benefit an organization.Management by Objectives (MBO) philosophy based on converting organizational objectives into soulal objectives MBO industrial plant best when the objectives of each organizational unit are derived from the objectives of the next higher(prenominal) unit in the organization it assumes that establishing personal objectives elicits employee commitment, which leads to improved performance vocalize and explain change and culture. Change bringing about something different than the forward way or situation.In organizations, usually refers to technological, environmental or internal changes socialization set of important understandings (often unstated) that members of a community share the way we do things around here Distinguish between mechanistic and organic organizations. mechanistic organizational systems characterized by rigid delineation of functional duties, precise job descriptions, fixed authority and responsibility, and a well developed organizational pecking order through which information filters up and instructions flow down perfect organizational systems characterized by less formal job descriptions, spectacularer speech pattern on daptability, more participation, and less fixed authority survey and describe the importance of staffing. Employees are the most valuable asset to an organization. The goal of staffing is to declare the best available people for the organization and to develop the skills and abilities of those people. Recognize the Herzberg two factor theory to employee motivation Herzbergs 2 factor theory, aka motivation-maintenance or motivation-hygiene, is based off the idea that hygiene or maintenance factors, such as supervision, money , status, do not produce motivation but can prevent motivation from occurring.However motivator factors, such as achievement, recognition, advancement, provides true motivation. contend the international business environment in terms of management awareness, ball-shaped competition, and strategic planning International trade consists of the exchange of goods and services by different countries. Compare and contrast the following three basic planning, operations management, and strategic management.Planning process of deciding what objectives to pursue during a future time period and what to do to achieve those objectives trading operations management short undulate planning done primarily by middle to lower take managers, it concentrates on the formulation of the functional plans Strategic management analogous to top-level, long range planning covers a relatively long period affects many another(prenominal) parts of the organization Define conflict and stress. What are som e slipway it can it be reduced?Conflict overt behavior that results when an person or group thinks a perceived need of the person or group has been blocked or is about to be blocked nisus mental or physical condition that results from a perceived bane of danger (physical or emotional) and the pressure to remove it Ways to reduce conflict/stress Communication, shortening hours of direct contact with customers, special leaves (sabbatical), on-site work out facilities, clearly defining employee jobs, flextime or telecommuting, early retirement programs, introducing changes gradually Assess and describe work teams.Formal work team established and officially accepted by management, established to carry out specific tasks Informal work team established by personal contacts and interactions among people and isnt formally recognized by management Quality circle composed of a group of employees, usually 5-15 people, who are members of a single work unit, section or department. The basic calculate of a quality circle is to discuss quality problems and generate ideas that baron help improve quality.Self-Directed members are sceptered to control the work they do without a formal supervisor practical(prenominal) work team teams that use mainly technology-supported communication, with team members working and hold in different locations Recognize when TQM would benefit an organization. Total Quality Management management philosophy that emphasizes managing the entire organization so that it excels in all dimensions of products and services that are important to the customerRecognize and understand the implications of job enrichment, working out and rotation. Job enrichment upgrading of the job by adding motivator factors Job enlargement giving an employee more of a similar type of operation to perform Job rotation a trainee goes from 1 job to another within the organization, generally remaining at each job from 6 12 months Each of these processes are used in attempt to solve motivational problems with employees Describe quality circle and recognize when there implementation may help an organization.Quality circle composed of a group of employees, usually 5-15 people, who are members of a single work unit, section or department. The basic purpose of a quality circle is to discuss quality problems and generate ideas that might help improve quality. Benefits include increasing employee participation, encourage communication and swear among members and managers, inexpensive way to provide training, and solves problems Define, explain, and provide an example of operations control. Operations management is the management of the production function in any organizationDescribe the difference between leadership and management. Effective leadership in organizations creates a vision of the future that considers the legitimate long-term interests of the parties involved in the organization, develops a strategy for moving toward that vis ion, enlists the support of employees to produce the movement, and motivates employees to implement the strategy. Management is a process of planning, organizing staffing, motivating and controlling through the use of formal authority.Leadership is the ability to influence people to willingly follow ones guidance or adhere to ones decisions Management is a form of work that involves coordinating an organizations resources land, labor, and capital to accomplish organizational objectives. Define the concept of synergy and how it relates to management of organizations. Organization improves the efficiency and quality of work through synergism. For example, synergism results when three people working together produce more than three people working separately.Synergism can result from division of labor or from increased coordination, both of which are products of good organization. Synergy occurs when individuals or groups work together to produce a whole greater than the sum of the p arts. Evaluate and describe four characteristics putting surface to all organizations. Group of people, working together, in some concerted or coordinated effort to, obtain objectives Describe at least three approaches or theories to motivate employees.Scientific management approach based on the conjecture that money is the primary motivation of people if the monetary award is great enough, employees will work harder and produce more Equity approach is based on the idea that people wanted to be treated pretty in relationship to others Reinforcement approach is based on the idea that behavior that appears to lead to a positive consequence tends to be repeated, whereas behavior that appears to lead to a negative consequence tends not to be repeated Recognize when flattening an organization may be appropriate Flatter organizations have fewer levels and larger spans of management at each level. Sometimes when squeeze to downsize, flattening an organization is resulted.